Returns, Refunds & Warranty Claims Policy
If for whatever reason you are not satisfied, we accept returns and process refunds. We also replace products through warranty claims. You do not have to pay anything for these claims, and issues are usually closed within 1 week, once you are happy.
Our process starts with you contacting customer support, you should include:
- A description of your issue
- Your order number or email of purchase
- A picture attachment, where we can see the product or packing issue clearly
Your constructive input also helps us give feedback to sales, customer service, manufacturing, quality control, purchases...everyone!
We have had an amazing adventure these past years, and the team will only get better if we understand you....so Thank You! for your support.
This website is operated by H AND D DIRECT LLC.
